Terms of Service

Using ihub and managing your subscription.

Last updated: 30 October 2026

1. About these terms

These Terms of Service govern the ihub website, web dashboard, mobile app and related services provided by Good to Go Digital Ltd trading as ihub (“we”, “us” or “our”). By registering for or using the service, you agree to these terms. If you act for an organisation, you confirm that you have authority to agree on its behalf. A separate written agreement takes precedence to the extent it expressly changes these terms.

2. What ihub does

ihub helps organisations manage people, equipment, sites, vehicles, safety records, certification information and installation inspections. Available features depend on user permissions, subscription and the version or device used. Roadmap items and demonstrations are not promises that a feature is currently available.

ihub is a recordkeeping and workflow tool. It does not test or certify equipment, provide professional safety advice or replace competent inspections, manufacturer instructions or legal duties. You remain responsible for deciding applicable inspection and recertification intervals, checking records and alerts, and ensuring equipment and installations are safe. A recorded sign-off or displayed status is not an independent guarantee of safety or compliance. Do not rely solely on an alert to identify an unsafe or overdue item.

3. Accounts and organisation permissions

Provide accurate account and billing information, keep it current and protect your login details. Do not share passwords. Tell us promptly if you suspect unauthorised access. You are responsible for the users and permissions you authorise, but not for losses caused by our failure to meet obligations we cannot lawfully exclude.

Basic and Full users have different capabilities as described on our Pricing page. Organisation owners and administrators manage membership and permissions. They may access and manage organisation records and restrict or remove user access. Organisations must have appropriate authority to upload information about people and provide any required privacy notices.

4. Subscriptions and payment

Our standard pricing is NZ$4 per Basic user per month and NZ$10 per Full user per month, plus GST, unless a different price is agreed in writing. The first month’s organisation trial is free. Subscriptions are pay as you go, billed monthly based on the number and type of user accounts in the organisation, with no long-term lock-in. The billing cycle and applicable charges are shown in your account, invoice or agreed order.

Unless agreed otherwise, subscription charges are billed in arrears. Your organisation authorises recurring payment of amounts properly due using its nominated payment method, processed through Braintree. Keep payment details current and contact us promptly about disputed charges. We will investigate genuine disputes. Device, internet and other third-party charges are your responsibility.

You can cancel user accounts using the available organisation controls or contact us to cancel your organisation’s subscription. Simply ceasing to use ihub does not cancel billing. We will confirm the effective cancellation date and any final charges. Unless agreed otherwise, charges already incurred and charges for the current billing cycle remain payable; cancellation stops future cycles. This does not limit any refund or cancellation right required by law.

We may change subscription prices or billing terms by notifying your organisation’s registered contact. We will give reasonable advance notice of material changes so you can cancel before they take effect. Changes apply prospectively, not to charges already incurred. If we permanently discontinue a paid service, we will not charge for service we do not provide and will refund any unused prepaid amount.

5. Signs, labels and tags

Product previews show examples of available formats. Confirm current availability, quantities, specifications, price, delivery charges and timing with us before ordering. An order is accepted when we confirm it. You are responsible for choosing a suitable label or tag, placement and attachment method for your equipment and environment. Contact us about incorrect, damaged or faulty items. Applicable legal remedies remain available.

6. Acceptable use

Use ihub lawfully and only for purposes you are authorised to carry out. Do not access another organisation’s information without permission, share unlawful or infringing material, submit knowingly false inspection records, introduce harmful software, disrupt the service, or attempt to bypass security or access controls. Do not resell the service or copy, reverse engineer or misuse our software except with our permission or as permitted by law.

We may restrict access or remove content where reasonably necessary to address a security risk, unlawful conduct, infringement or a material breach of these terms. Our response will be proportionate to the issue.

7. Your data and our software

You or the relevant rights holder retain ownership of information uploaded to ihub. You give us permission to host, process, copy, transmit and display it as reasonably necessary to provide, secure and support the service and fulfil lawful obligations. This permission extends to providers acting for us for those purposes. It does not give every ihub user access to your records or permission to use your data for unrelated purposes.

You are responsible for the accuracy and lawful use of records you supply and for having the rights needed to upload them. Our software, branding and other service materials remain ours or our licensors’. You receive permission to use them as part of your authorised use of ihub. We may use suggestions to improve the service without payment, but this does not transfer ownership of your customer records or permit disclosure of confidential information.

8. Privacy, retention and leaving the service

Personal information is handled under our Privacy Policy. Its retention and deletion provisions apply, including retention only as reasonably necessary for lawful purposes, deletion after seven years of organisation-account inactivity or on request, and applicable exceptions. Cancellation does not itself delete all records.

Before ending a subscription, use available export functions or contact us about obtaining your records. We will discuss available formats, scope, timing and any agreed charge before carrying out additional export work. Submit manual deletion requests through our deletion-request page. We may verify authority and coordinate with the organisation responsible for workplace records. Backups and lawful retention requirements can affect the timing and scope of deletion.

Contact us if your organisation requires additional written data-processing arrangements. Any obligations that apply by law remain in effect.

9. Availability, support and service changes

We will provide the service with reasonable care and skill. Availability depends partly on internet connections, devices and external providers. Interruptions, maintenance and faults can occur; no specific uptime percentage or support response time is promised unless agreed in writing. Contact support to report a problem. Keep appropriate copies of important records and an alternative process for critical work when the service is unavailable.

We may maintain and improve ihub and change providers consistently with the Privacy Policy. For a material reduction in paid functionality, we will give reasonable advance notice where practicable and an opportunity to cancel before the change. Urgent security or legal changes may need to take effect sooner. We will explain significant impacts as soon as reasonably practicable.

10. Suspension and termination

We may suspend or end access for unpaid undisputed charges, a material breach, a legal requirement or a significant security risk. Where reasonably practicable, we will explain the reason and give an opportunity to remedy it before taking action. Urgent action may be necessary to protect people, information or the service. We will restore access when the issue is resolved where appropriate.

Suspension can prevent access to records. We will consider reasonable requests for access or export, subject to security, legal requirements and other people’s rights. We will not use suspension to require payment of genuinely disputed charges before investigating them. Amounts properly incurred before termination remain payable.

11. Responsibility and liability

Nothing in these terms excludes or limits rights, guarantees, remedies or liability that cannot lawfully be excluded or limited, including any applicable rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or Privacy Act 2020. These terms do not automatically contract out of those laws merely because you use ihub for business.

Subject to that protection, neither party is liable to the other for indirect or consequential loss arising from the service. Our total liability for claims connected with the service is limited to the greater of NZ$100 or the service fees you paid in the six months before the event giving rise to the claim. This limitation does not apply to fraud, wilful misconduct or liability that cannot lawfully be limited. Each party must take reasonable steps to reduce avoidable loss.

12. Changes, disputes and general terms

We may update these terms for reasonable operational, legal or service reasons. We will notify users of material changes and give reasonable advance notice before they take effect, except where a shorter period is necessary for legal or urgent security reasons. Changes apply prospectively. You can cancel before a material change takes effect. We will not treat posting revised terms as removing rights relating to earlier events.

Contact us first about a dispute so we can try to resolve it. If unresolved, either party may use a court or tribunal with jurisdiction. New Zealand law governs these terms, subject to any mandatory rights or laws that apply to you.

Keep your organisation’s contact email current so we can send billing, service and contractual notices. A failure to enforce a term immediately does not waive it. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful.