Request data deletion
Deletion requests are reviewed and handled manually by our Privacy Officer, Joel Wilkinson.
Send your request
Email joel@goodtogo.nz or support@ihublogin.com. Include the email address used for ihub, your organisation’s name and a description of the information you want deleted. Do not send your password or payment-card details.
What happens next
We will contact you within 30 days to acknowledge and clarify your deletion request. This is not a promise that deletion will be completed within 30 days. Any shorter legal response deadline that applies to your request takes precedence.
We may verify your identity and authority and coordinate with the organisation responsible for workplace records. We will assess the records involved, explain what can be deleted and identify any lawful reasons for retaining information. Closing an account or leaving an organisation does not automatically erase its workplace records.
Deletion is not necessarily immediate. Residual backup copies may remain until securely removed or overwritten. Requests are handled in accordance with our Privacy Policy and applicable law.
Contact Joel
For help with your request, email joel@goodtogo.nz or call +64 27 684 2004.