Privacy Policy

Welcome to ihub.

Your Privacy Matters to Us.

Last Updated: 8th September 2020

Point9 Digital Ltd trading as ihub ("ihub", "our", "us" or "we"), respects your privacy and is committed to protecting it through our compliance with this privacy policy ("Privacy Policy").

This Privacy Policy applies to information collected by ihub through the ihub Site, ihub WebApp, ihub App and any ihub services purchased or otherwise made available from ihub ("ihub Services") (collectively, the "ihub Properties").

This Privacy Policy does not apply to the practices of any third party websites, applications or services that ihub does not own or maintain (collectively, "Third Party Services") or to any third parties that use the ihub Application Programming Interface (API) to perform any function related to the ihub Properties ("Integrated Platforms"). In particular, this Privacy Policy does not cover any information or other content you can view via the ihub Properties on Integrated Platforms or information you provide to Third Party Services accessed via the ihub Properties. As further detailed below, we cannot take responsibility for the content or privacy policies of any Third-Party Services. We encourage you to carefully review the privacy policies of the ihub User whose Content you view and the privacy policies of any Integrated Platforms or Third Party Services used by such User which you may access via the ihub Properties.

By using the ihub Services or otherwise providing us with your Personal Information (as defined below), you are accepting the practices described in this Privacy Policy, as they may be amended by us from time to time, and agreeing to our collection and use of your information in accordance with this Privacy Policy. If you do not agree to the collection, use and disclosure of your information in this way, please do not use any of the ihub Properties or otherwise provide ihub with Personal Information.

You can always look up our current Privacy Policy at for additional details regarding how ihub Properties may use your information, including ihub's applications and platforms operated by Third Party Services, and how you may export your data.


We generally do not share personally identifiable information (such as name, address, email or phone) with other companies for marketing purposes. In some cases you can opt to share your details with other individual or company members, including your employer, but you can remove this access at any time.

ihub collects only the information required to provide products and services to you. The amount of information provided by you and collected by ihub depends on the circumstances. ihub may collect two (2) types of information about you: Personal and Non-Personal.

  1. "Personal Information."
    Personal Information means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual ganisation, or is otherwise defined as personal information under applicable law. ihub may collect Personal Information when you use the ihub Properties including, without limitation, setting up account information, filling out surveys, corresponding with ihub, or otherwise volunteering information about yourself.
  2. "Non-Personal Information."
    Non-Personal Information refers to information that does not meet the definition of Personal Information above. ihub may collect Non-Personal Information through any of the methods discussed above as well as automatically through use of industry standard technologies described further below.


  1. Registration.
    Prior to using one or more of the ihub Properties, ihub may require you to provide us with certain Personal Information and Non-Personal Information to create an account ("Account") or to enable features or functionality of the ihub Properties.
  2. Users.
    ihub may gather Personal Information about organisational representatives via various methods (phone, email, online forms, in-person meetings) but only if such Personal Information is submitted voluntarily. ihub may use such Personal Information for sales, marketing, and support of the ihub Properties. This Personal Information is never shared with third parties other than Third Party Service Providers utilised by a User in connection with ihub Services.
  3. User communications.
    When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve the ihub Properties.
  4. Payment Information.
    When creating an Account, for certain ihub Properties, or when you make online purchases, you may be asked to provide information, which may include your payment instrument number (e.g., credit card), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV) and other financial data ("Payment Information"). We use Payment Information to complete transactions through a third-party gateway, as well as for the detection and prevention of fraud. When you provide Payment Information while authenticated, our payment gateway will store that data to help you complete future transactions without your having to provide the information again. We do not, however, retain any of the Payment details, such as the security code associated with your payment instrument (e.g., the CSV) in this manner. After you close your account or remove Payment Information, however, we may retain your Payment Information for as long as reasonably necessary to complete your existing transaction and for the detection and prevention.
  5. Information Collected Through Technology.
    ihub automatically collects and receives certain information from your computer or mobile device, including the activities you perform on the ihub WebApp, the ihub App and the ihub Services, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see below). If you have an Account, we may link this Non-Personal Information to your Account to better understand your needs and the needs of Users in the aggregate, diagnose problems, analyse trends, provide services, improve the features and usability of the ihub Properties, and better understand and market to our customers and Users.
  6. ihub and the technology that automatically gather information.
    • Cookies.
      ihub does not use cookies on the ihub Site and ihub WebApp.
    • IP Address.
      ihub does not may collect IP addresses automatically. An IP address is a number that is automatically assigned to your computer whenever you begin services with an Internet services provider.
    • Web Beacons.
      Web beacons are small pieces of data that are embedded in web pages and emails. ihub does not use these technical methods in HL emails that ihub sends to Users to determine whether they have opened those emails and/or clicked on links in those emails.
  7. Information You Provide About a Third Party.
    You may have the opportunity to communicate with others from the ihub Properties, such as sharing your profile with others. If you choose to take advantage of this functionality, we may ask you to provide us with certain information about the person with whom you wish to communicate (e.g., name, email address, etc. Unless we explicitly say otherwise, ihub will not use this information for other marketing purposes without first obtaining consent from the person to whom the relevant information pertains. Please be aware that when you use any invitation functionality on the ihub Properties, your email address, name or username, and message may be included in the communication sent to your addressee(s).


  1. Personal Information.
    ihub identifies the purpose for which your Personal Information is collected and will be used or disclosed. If that purpose is not listed below, we will identify any additional purposes for which we will collect your Personal Information, before or at the time of collection, and we will obtain your consent to collect, use or disclose your Personal Information for such additional purpose(s).
  2. By using ihub, you will be deemed to consent to our use of your Personal Information for the purposes of:
    • communicating with you generally;
    • processing your purchases;
    • processing and keeping track of transactions and reporting back to you;
    • protecting against fraud or error;
    • providing information or services requested by you;
    • administering and managing the ihub Properties and our business operations;
    • personalising your experience with the ihub WebApp and ihub App, as well as evaluating statistics on ihub Site, ihub WebApp and ihub App activity;
    • performing statistical analyses of your behaviour and characteristics, in order to measure interest in and use of the various sections of the ihub WebApp and ihub App;
    • communicating with you on other websites;
    • email gating;
    • delivery of content and information to Third Party Services Providers;
    • complying with legal and governmental requirements; and/or
    • fulfilling any other purpose that would be reasonably apparent to the average person at the time that we collect it.
  3. Otherwise, we will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your Personal Information. You can change your consent preferences at any time by contacting us.
  4. ihub extends the rights granted to "data subjects" under the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR") to all of its Users. Consequently, you have the right to withdraw your consent to our processing of your Personal Information at any time (if our processing is based on consent) and the right to object to our processing of your Personal Information (if processing is based on legitimate interests).
  5. Non-Personal Information.
    ihub may use Non-Personal Information for the following purposes:
    • System Administration: ihub may use Non-Personal Information for the purposes of system administration, assisting in diagnosing problems with ihub servers, monitoring ihub's system performance and traffic on the ihub Properties and to gather broad demographic information about ihub Users.


Upon request, ihub will allow Users to update or correct Personal Information previously submitted, but only to the extent such activities will not compromise privacy or security interests. Additionally, upon request, ihub will delete Personal Information from the database where such information is stored; however, it may be impossible to entirely delete a User's entry without some residual information being retained due to the manner in which data backups are maintained. Requests to delete Personal Information may be submitted to

Users also have the right to receive their Personal Information from us in a structured, commonly used and machine-readable format, and the right to transmit their Personal Information to another controller without hindrance from us (data portability).


ihub may use your Personal Information to send you emails periodically listing promotions or updates relating to the ihub Properties. You have the choice to opt-out of receiving such promotional emails by sending an email to and/or following the instructions in such correspondence. Once ihub has processed your opt-out request, ihub will not send you promotional emails unless you opt back in to receiving such communications.


Except as described below, we do not sell, transfer or otherwise disclose, sell, trade, or otherwise transfer your Personal Information to outside parties. This statement does not include trusted third-party service providers who assist us in administering and providing the ihub Properties or provide services to us. Examples include storing and managed Content, analysing data, providing marketing assistance, integrations of Third-Party Services, processing credit card payments, and providing customer service. These third party service providers will have access to Personal Information needed to perform their functions, but may not use it for other purposes, and they are subject to appropriate agreements with ihub and/or its Users to secure and protect the confidentiality of your Personal Information.

We may use service providers located outside of New Zealand/Australia, and, if applicable, your Personal Information may be processed and stored in other countries and therefore may be subject to disclosure under the laws of those countries. You explicitly consent and agree to such transfer, storing and/or processing of your Personal Information outside of New Zealand/Australia or other country in which you are located.

We may share Payment Information with third parties for purposes of fraud prevention or to process payment transactions.

We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect our or others' rights, property or for safety. We may also provide non-Personal Information to other parties for marketing, advertising or other uses.

Information, including Personal Information, which we collect from Users, is considered to be a business asset. As a result, in the unlikely event that we go out of business, enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your Personal Information may be disclosed or transferred to the third-party acquirer in connection with the transaction.

We may also share information related to your account with your employer or organisation if you have an individual ihub account and your account email domain is owned or managed by your employer or organisation.

Under certain exceptional circumstances, ihub may have a legal duty or right to collect, use or disclose your Personal Information without your knowledge or consent. In accordance with applicable laws, We will not disclose any consumer information (which may include Personal Information) without your written consent, except where consumer information is required to be disclosed: (i) for billing or market operation purposes; (ii) for law enforcement purposes; or (iii) for the purpose of complying with a legal requirement.

When you participate in a ihub Business (as described in ihub's Terms of Service), the organisation administering such account may be able to (1) access information in and about the account, including your Personal Information; (2) disclose, restrict or access Content posted in connection with the account; and (3) control how the account is accessed or deleted. Such accounts and their use are also subject to the ihub Terms of Service accepted by the organisation that established the ihub Business account. You consent to disclosure of your information for the above purposes.


ihub takes appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of Personal Information. These include, but are not limited to, internal reviews of: (a) ihub's data collection; (b) storage and processing practices; (c) electronic security measures; and (d) physical security measures to guard against unauthorised access to systems where ihub stores Personal Information.

Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your Personal Information, we cannot ensure or warrant the security of any information you provide to us.

All ihub employees, contractors and agents who access Personal Information are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution or unauthorised use or disclosure of Personal Information.

Some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.


ihub retains the Personal Information that we collect about you for as long as reasonably necessary for the purposes set out in this Privacy Policy. We also may retain your Personal Information for a longer period of time on the basis of our legitimate interests in providing or marketing our services to you or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your Personal Information, we may continue to retain and use information that has been aggregated or anonymised so that it can no longer be used for personal identification.


The ihub Properties may contain links to third party websites or services, including Third Party Services, (collectively, "Third Party Sources") who may collect Personal Information and Non-Personal Information directly from you. Links to Third Party Sources are intended for convenience only. Third Party Sources are wholly independent from ihub. Third Party Source may have separate privacy policies and data collection practices, independent of ihub. ihub: (a) has no responsibility or liability for these independent policies or actions; (b) is not responsible for the privacy practices or the content of such websites; and (c) does not make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them.


The terms in this Privacy Policy may be changed from time to time, so you should review it periodically for changes. We reserve the right, at any time, to modify or replace this Privacy Policy. The date of the most recent version of the Privacy Policy is noted below under "Effective Date of this Privacy Policy." We may also notify you via email or other direct electronic communication method of any changes that, in our sole discretion, materially impact your use of the ihub Properties or the treatment of your Personal Information. Your use of the ihub Properties following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.


If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us directly as follows: